Frases de Shoji Shiba | Frases de famosos

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Shoji Shiba: Frases en inglés

“TQM is focused on everyone's satisfaction. TQM is an unyielding, continuing, improving effort by everyone in the company to understand, meet, and exceed the expectations of customers. TQM is not just a quality control program.”

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Shoji Shiba

Alex d'Arbeloff cited in: Shōji Shiba, New American TQM. Productivity press, 1993. p. 315

“As Uchimaru sees things, an engineer who doesn't think TQM applies to technical activities must not understand either engineering or TQM or both. TQM is the application of the scientific method to business (pick an important problem, get the facts, analyze the facts, find the underlying truth, plan a method of improvement based on the underlying truth, systematically test it to verify that it works, standardize the new method, and then the cycle around again)”

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Shoji Shiba

Shōji Shiba, New American TQM. Productivity press, 1993. p. 463
Shiba talks about Kiyoshi Uchimaru, who was president of NEC's main microchip design subsidiary in the 1980s.

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